BtSell is committed to protecting your privacy. This policy explains how we collect, use and disclose personal information from customers in Canada in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA)

1. Personal Information We Collect

We collect personal information to fulfill orders, process payments and improve our services. This may include:

• Name, billing/shipping address, phone number and email address.
• Payment details (handled via secure third-party processors; we do not store full card numbers).
• Order history, product preferences and communications with our support team.
• Technical data such as IP address, browser type, device identifiers and cookies.

2. How We Collect Information

We collect personal data when you:

• Place an order on our website.
• Sign up for marketing emails or create an account.
• Contact us via email, phone or chat.
• Use our website (via cookies and analytics tools).

3. How We Use Information

We use your information to:

• Process and fulfill orders (including shipping and returns).
• Communicate updates, support and promotional offers (you can opt‑out at any time).
• Analyze website usage and improve our products and services.
• Comply with legal obligations and prevent fraud.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand how our website is used, and show relevant marketing. You can adjust your cookie preferences through your browser settings.

5. Sharing Your Information

We share information only as necessary to provide our services:

• Payment processors (e.g., Shopify, PayPal) to process transactions.
• Shipping carriers to deliver orders.
• Marketing and analytics partners to help us understand trends and send communications (personal data is anonymized whenever possible).
• We do not sell or rent personal information to third parties.

6. Data Security & Retention

We use industry‑standard security measures (SSL encryption, secure servers) to protect your information. We retain personal data only as long as necessary for business purposes and legal compliance, after which it is securely deleted.

7. Your Rights

You may request access to, update or delete your personal information at any time. Contact us at privacy@btsell.ca. If you have concerns about our privacy practices, you may also file a complaint with the Office of the Privacy Commissioner of Canada.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. The “Last updated” date at the top of this page indicates when revisions were made. Your continued use of our website after changes are posted indicates your acceptance.

9. Contact Us

For privacy questions or requests, email privacy@btsell.ca or write to BtSell Privacy Officer, 208 Bellamy Rd N, Scarborough, ON M1J 2L6, Canada.